Privacy policy.
Introduction Scottish Business Water COOP is committed to protecting and respecting your privacy. We are responsible for, and control the processing of, the personal information you provide to us when using this website in accordance with this privacy policy. When you submit personal information to us you are deemed as agreeing to the use of these details as described in our privacy statement. This privacy statement explains how we collect, use, share and otherwise process your personal information. Personal information which we collect We collect and process personal information about you when you: 1. enter into a contract with us, receive a service from us, correspond with us 2. make payment via direct debit 3. Information around creditworthiness obtained from any credit check we may carry out 4. raise a complaint or dispute with us or are involved in a legally recordable incident at our premises (e.g. in relation to health and safety reporting); 5. speak to one of our representatives, call centre agents or members of our customer services or PR team and / or use our website and customer applications in any other way. The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you): • full name • postal address • email address • telephone number • payment details • machine identifiers (such as IP addresses) • dispute resolution information • behavioural data (tags and cookies – see Cookies section below) • voice recordings Personal information provided by third parties We may receive information about you from other sources which we will add to the information we already hold about you in order to help us provide our products and services in accordance with your requirements and to ensure that the quality of data we have on your account(s) is maintained properly. Credit/Debit card payments • WorldPay is a secure online, real-time payment service provider, which supports all major credit and debit cards. WorldPay is part of The Royal Bank of Scotland banking group. WorldPay – and not Blue Business Water – is the data controller of this information. • WorldPay is bound by data protection laws. If you have any queries regarding WorldPay’s data protection policy, you can contact them at worldpay.com/shopper. • If you would like a copy of the information WorldPay hold about you, you can write to: The Royal Bank of Scotland plc, 36 St Andrew Square, Edinburgh, EH2 2YB. Please note a fee may be payable. • Blue Business Water does not store, hold, use or process your credit/debit card details at any time. How we use your information We will collect personal information: • To identify you when you contact us • To monitor and record any communications with you for quality assurance, compliance and to detect and prevent fraud or money laundering • To permit selected third parties to provide you with information about goods or services we feel may interest you • To notify you about changes to our service • To release information to any regulatory organisation (such as the Water Industry Commission for Scotland(WICS), the Central Market Agency (CMA) and the Market Operator Services Limited (MOSL)) or anyone employed by or contracted to such organisations • Customer service communication – provide you with requested information or correspondence • To protect the health and safety of the public in an emergency or in the interests of national security • We will use the information we collect about you to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, advertising, statistical and survey purposes, together with security analysis and in order to ensure effective interaction with you • Maintain records indicating your consent to status – to ensure we accurately reflect your wishes when communicating to you • Customer support – monitor calls and help train staff in relation to our customer support and helpdesk function • Product and service improvement – to improve our product and services • Service analysis – to conduct research, statistical analysis and behavioral analysis. This may include providing aggregate statistical information relating to customers, sales, traffic patterns and related site information to reputable third parties • In our legitimate interest to protect against fraud • Website improvement and fraud prevention – improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf • Security – carry out security checks when allowing you access to our services and to block fraudulent or suspected fraudulent activity in order to meet our legal obligations: Disclosure of your personal information You agree that we have the right to share your personal information with: • Business partners, suppliers and sub-contractors for the performance of any contract that we enter into with them or you • Selected third parties • Any regulatory organisation (such as the Water Industry Commission for Scotland (WICS), the Central Market Agency (CMA) and the Market Operator Services Limited(MOSL) or anyone employed by or contracted to such organisation • Anti-fraud organisations and credit references agencies for the purpose of assessing your creditworthiness • Analytics and search engine providers, that assist us in the improvement and optimisation of our site • Our professional advisers and services providers • We will disclose your personal information to third parties: o In the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets o If we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets o If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply the terms of any other agreements to which you and we are a party, or to protect the rights, property, or safety of Blue Business Water, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Marketing We may periodically send promotional material to you about new products, special offers or other information which we think you may find interesting based on the profile we have created about you to the email addresses and phone numbers which you have provided. If these are similar to products, services and bookings previously supplied by us to you, we will assume, under our legitimate interests to promote similar goods and services, that you are willing to receive this information unless you tell us otherwise. Please note that we do not want to send you information that you do not want to receive and you can opt out at any time. How long we will keep your personal information We will hold your personal information for as long as we are providing our services to you and afterwards for as long as may be necessary for establishing, exercising or defending legal rights. Our approach to information security To protect your information, Blue Business Water has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, employees, contractors, sub-contractors and third party suppliers have contracts, with defined roles and responsibilities. While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services. Your rights In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right. The right to access information we hold about you At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days. The right to correct and update the information we hold about you If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated. The right to have your information erased If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted. The right to object to processing of your data You have the right to request that Blue Business Water stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights. The right to data portability You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so. Consent In those cases where we need your consent to process your information, we will ask you to make a positive indication (e.g. to tick a box or insert your contact details on the relevant form or web page requiring consent). By actively providing us with your consent, you are stating that you have been informed as to the type of personal information that will be processed, the reasons for such processing, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject and that you have read and understood this privacy policy. Sharing your information The information and data we collect is important for Blue Business Water and we understand that you care about the use and storage of your personal information we value your trust in allowing us to do this. We would not want to share this with anyone else unless we have your express consent, we will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes. We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf (such as hosting and maintaining our website, providing us with data management systems, market research, customer satisfaction surveys and support services), but they are bound by similar terms to those set out in our privacy policy and may not use this information for their own purposes. We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties in order to better understand our services, website and overall customer satisfaction which may include personally identifying information. Cookie Consent We use cookies. By continuing to browse our website you consent to our use of cookies. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org Contact details If you have any queries about this policy, need further information or wish to lodge a complaint you can find our contact details via the below link Contact us Changes to this Privacy Policy We may change this policy from time to time. Any changes to our privacy statement will be posted on this page and, where appropriate, notified to you by e-mail.